这次的高亮界面因该是My Oracle Support Release 5.2 Upgrade升级中客户体验改善的一部分:
Prepare for My Oracle Support Release 5.2 [ID 1245514.1]
What is being announced?
Oracle Global Customer Support is pleased to announce that on October 29, 2010, My Oracle Support was upgraded to Release 5.2.
This upgrade is part of Oracle’s ongoing commitment to improving your support experience and providing a single integrated support platform across all products. My Oracle Support Release 5.2 will integrate Sun systems, processes, and tools into the My Oracle Support and Global Single Instance (GSI) infrastructure. Our goal is to consolidate systems and utilize global best practices, as well as provide a number of requested enhancements for existing My Oracle Support users. Although Release 5.2 enables Sun functionality, Sun customers and employees will not fully migrate to My Oracle Support until the weekend of December 10-12, 2010.
Below are some of the enhancements included in My Oracle Support Release 5.2. Comprehensive release notes covering all updates will be available soon under the News section on your My Oracle Support Dashboard.
Improvements to Knowledge Search
The new version of My Oracle Support incorporates a set of easy-to-use, quick-action features that enable customers to more quickly find the self-help knowledge they need.
Oracle has added the capability to filter knowledge based on the products in an uploaded configuration or from a Support Identifier number, thereby targeting searches for greater efficiency and relevance. We are enabling this through PowerView functionality; for more information, please review the recorded training titled Using PowerView in My Oracle Support located in Note 603505.1.
We have also made improvements to the Related Knowledge Search Results that are returned during the Service Request (SR) creation process. We have improved the precision of articles you are shown and we have added My Oracle Support Community content to the Service Request knowledge search. These improvements will help bring you the most relevant information that can help solve your SR.
Another knowledge search feature included in this release of My Oracle Support is Automated Search Expansion. For example, a term such as db will automatically include the word database in the search keywords to bring another level of user-friendliness and relevance to the process.
Finally, users have the ability to search any combination of the Knowledge Base, Archived Articles, Bug Database, Communities, or Documentation categories. This functionality provides users with the flexibility to filter knowledge even more precisely.
Checking Version Certification
Do you need to see if Oracle has certified your product versions to work together? The My Oracle Support Certify process has been dramatically updated, making the verification of product version compatibility much easier for specific product lines.
Choose your SR Severity
Users have the ability to set their own Service Request severity levels (1, 2, 3, or 4) in My Oracle Support Release 5.2.
* Enhanced Knowledge Management functionality and bug fixes
* Improved health checks with Oracle Configuration Manager (OCM) data
* Patch recommendations via Oracle Configuration Manager for specific product lines
What do you need to do?
* Be aware that My Oracle Support is upgraded to Release 5.2 and become familiar with the new features now available.
* Please review Note 875942.1 and attend one of the upcoming live webinars covering Support Tools and Processes. Alternately, you may watch one of the recorded training viewlets available as part of your Oracle Support contract.
* You can also check out the Communities link within My Oracle Support for targeted help from Oracle engineers and customers.
* If you plan on upgrading any of your Oracle products soon, please take a look at Note 250.1 and check out the new Upgrade Advisors pages available to help with specific upgrade paths.
Who to contact for more information?
Click on the “Contact Us” button at the top of the My Oracle Support dashboard page for feedback and assistance from your Oracle support team.