My Oracle Support Metalink站点最近将放弃flash界面转而使用ADF HTML

根据oracle官方博客的报道《The New My Oracle Support User Interface (HTML-based) 》, MY ORACLE SUPPORT开发team会在最近将support.oracle.com站点从原来的flash界面迁移到基于ADF HTML的用户界面上。

 

实际上在2012年的 January 27, MOS开发team就启动了 <My Oracle Support HTML-based user interface (UI)>,该新款UI直接架设在原supporthtml.oracle.com域名上, 该域名之前一直作为legacy html MOS的入口,旧的非flash版Metalink的入口。 新的用户界面基于oracle自身的Application Development Framework ADF HTML技术,迁移的第一步是使该HTML-based user interface对customer CT用户和parnter online在线可用, 后续oracle官方计划让所有的用户都升级到这个ADF HTML-based UI上, 换句话说 support.oracle.com 最终会使用 HTML UI。

 

在 2012年的 April 13 ,MOS development team有计划地已经对HTML-based user interface做了进一步的增强;  不要意外, 实际上 即便是我们一直在使用的 flash-based UI (当下的support.oracle.com)也一直在进行有计划的升级。

 

但是显然oracle 公司的开发部门充分认识到了 FLASH已经是一门彻底过时的技术了, 造成FLASH过时的一个可能的重要因素是如IPAD、IPHONE ios相关的设备不支持flash-based 页面的访问。

 

同时不要忘记了 在最初由 metalink 的HTML界面  升级到 support.oracle.com MOS的flash界面的阶段,有多少用户抱怨过这个该死的flash界面有多么难用?  加载缓慢、花里胡哨是对flash版MOS最多的评价。

 

虽然这一次My Oracle Support将回归于HTML,但是我相信对于绝大多数朋友都需要适应一段时间。 为了让大多数能快速、顺畅的升级到新界面,  Oracle官方鼓励用户从现在就开始登陆访问 supporthtml.oracle.com 来适应新界面, 就目前来看 新界面仍使用 统一的 oracle Single Sign-on 登陆, 只需要一个MOS account 就可以直接访问。
让我们来看一下新的MOS界面:

 

 

一个很悲催的消息是 在新的ADF HTML-based UI下,使用firefox的scrapbook插件或 直接保存Service Request SR网页均存在问题,不能完美地save page ; 这对于需要在本地存储大量SR的同学来说,是个头痛的问题哦。

 

更多关于The New My Oracle Support User Interface的消息可以参考MOS note <The New My Oracle Support User Interface [ID 1385682.>

 

 

New to My Oracle Support?

晚上打开MOS的页面,发现居然多出了陌生的Get Started栏目,该栏目包含了引导用户在My Oracle Support上如何注册,以及观看使用教学视频等信息:
New to My Oracle Support?

帮助界面由Adobe flash驱动,似乎Oracle爱上了使用flash:不仅仅是此次推出的Get Started,之前在各个教学Note中也都加入了flash驱动的视频;好吧这些flash看上去还挺酷,也可以说是改善用户体验的一个重要环节,不过加载时间实在令人恼火!
How does MOS flash interface work?

下文是blog.oracle.com上对My Oracle Support中视频小插图(Video Vignettes)的介绍:

Video Vignettes for My Oracle Support: Featuring user-driven innovations

My Oracle Support: Featuring user-driven innovations

My Oracle Support is here and with it come new tools to help you find answers faster, more easily log and track SRs, and maintain highly available systems using healthchecks and patch recommendations designed specifically for your running environment.

Learn what’s new and start saving time today.

You can also use the Feedback link inside of My Oracle Support.
There are plenty of video previews available. There are also leader lead classes, and even sessions in other languages. Those posted here are only in English right now. Most are closed captioned for the hearing impaired.

Highlights

Overview of My Oracle Support (with an emphasis on migration of Sun customers)
This 6 minute video is of a live demo. It provides just the basics for a first time user of My Oracle Support. It has an emphasis on those who are coming from Sun support.
Registering for My Oracle Support (including Sun customers)
This 8 minute video is of a live demo. Although registration doesn’t require much explanation, it goes into “Support Identifiers” which is how you gain access to features and services. It has an emphasis on those who are coming from Sun support.
Registration and Account Administration (with an emphasis on migration of Sun customers)
This 15 minute video is of a live demo. Learn how registration works for My Oracle Support with an emphasis on how the administrator at your organization handles setting and approving access for others in your organization. It has a focus on understanding Support Identifiers, getting approval to access, and administration of permissions. We also include getting access with Sun contracts and serial numbers.
Introduction to the new Certify Search
This 4 minute video is of a live demo – no PowerPoint slides! We are rebuilding Certify to make it MUCH easier to find and understand certifications. This video is available PRIOR to shipping this feature, to encourage some discourse and feedback. Let us know your comments!
Certifications Searching – Advanced Uses
This 6 minute video is a live demo – no PowerPoint slides! Although there is not much to talk about in advanced training, we think some tips and tricks might be helpful, so here they are. Again this feature is not yet available, but we want to get customers some time to provide feedback to help in the process.
Upgrade Planner
This 8 minute video of the real software contains no PowerPoint slides. It covers the forthcoming feature to help customers plan an upgrade from one software release to another. Let us know what you think!
Upgrade Planner – Advanced Uses
This 10 minute video of the real software contains no PowerPoint slides. It covers upgrades which would require merge patches, patches which need to be requested and more details on how to access the upgrade planner and some tips and tricks. Let us know what you think!

Most Popular
These videos address frequently asked questions and are among our most watched.

How do I Install configuration manager
Learn the most efficient way to install Oracle Configuration Manager (OCM) in your environment to receive the full value from your support experience. Accurate as of Oct 2010.

Why use configuration manager?
Learn which features require users to download, install and use Oracle Configuration Manager (OCM), and whether these use cases are right for you.

Creating a Service Request
Review methods for creating a Service Request, the features of each step, and what to expect if you save drafts or file the Service Request (does not cover Sun “Hardware” quests, this will be covered in another session).
Dashboard Customization
Key ways to customize your experience by creating a tailored view of your Oracle support data. This video is applicable for customers with and without Oracle Configuration Manager (OCM) in use.
PowerView
Tailor your searches so you see only results relevant to your environment. Power View is especially useful for customers with large numbers of Support Identifiers and collectors.
Searching
Tips and tricks for getting the most out of Knowledge searching, refining searches, and advanced searches. Useful for all users. Mostly accurate, could use a refresh (Oct, 2010)
Product Overview
Explains My Oracle Support features available with and without Oracle Configuration Manager (OCM). (This one is much longer)
Reporting
Learn about the Inventory report and its many features. This demo is for customers using Oracle Configuration Manager (OCM).

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